Refund & Digital Content Policy

Last updated: 24 October 2026.

Our products are digital goods that are delivered and usable immediately after purchase. This policy explains what that means for refunds and how to cancel a subscription. It is part of our Terms & Conditions.

1. Immediate delivery and your right of withdrawal

When you buy, you expressly ask us to make the product available to you straight away and you acknowledge that, once delivery has begun, you lose the statutory 14-day right of withdrawal that normally applies to distance sales of digital content in the EU. You confirm this with a tick box at checkout.

2. Purchases are final

Digital licences are delivered immediately. Before you pay, you are asked to consent expressly to immediate delivery and to acknowledge that you thereby lose the statutory 14-day right of withdrawal; that consent is recorded and confirmed in your order confirmation. Purchases are therefore not refunded simply because you changed your mind or did not use the product - that is what the free trial is for.

Your statutory withdrawal rights where they still apply, and your remedies for software that does not conform to the contract, are not excluded by this policy. Contact support if the product does not work as described.

3. Try before you buy

This is exactly why we offer free trials. Where a product has a trial, you can run it on your own charts, with full functionality and no card, before deciding. We strongly recommend using the trial first.

4. If something is wrong

Your statutory rights for faulty or misdescribed digital content are not affected by this policy. If a product does not activate, does not work as described, or is defective, contact us. We will help you get it working; if we cannot resolve the problem within a reasonable time, we will provide a remedy, including a refund where the law requires one.

5. Cancelling a subscription

You can cancel a subscription at any time from your account. Cancelling stops any future charges. It does not refund the current period — your access continues until the end of the period you have already paid for, and then simply does not renew.

6. Duplicate or accidental charges

If you were charged twice for the same order or charged in obvious error, contact us and we will check it and put it right.

7. How to reach us

For anything about a payment, a cancellation or a product problem, contact us through the contact page. Tell us your order number and the e-mail on your account so we can find it quickly.