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No ticket queue and no call centre. Your message goes straight to the developer who builds and tests these tools.
Write to us
Tell us what you are trying to do and which tool you mean. If something is not working, the ATAS version and your data feed help us answer in one reply instead of five.
Before you write
Licence or key problem? Your key is always in My account → Licenses, and it can be copied with one click.
Bought a tool and it is not in ATAS? Licences activate on your ATAS e-mail — it has to be the same address you used here.
Not sure which tool fits you? Write how you trade and what is missing on your chart. If we do not have it, we will say so.
We usually reply within one business day.
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Licensing, data requirements, trials and what our tools will and will not do — most of it is already written down.
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